The course content addresses the following topics:
- Module 1: The role of operations in an organisation
- Module 2: The role of design in the workplace
- Module 3: Maximising the customer experience
- Module 4: Planning, control and capacity planning techniques
- Module 5: Stock management principles
- Module 6: Stock control techniques
- Module 7: The role of project management
- Module 8: Quality control, failure prevention and recovery techniques