The course content addresses the following topics:
- Operations productivity and competitiveness in context
- The creation of an operational strategy
- Design in operations management
- Operations layout and flow in operations management
- Process technology in operations management
- Job design and work organisation in operations management
- Planning and control in operations management
- Stock and stock control in Operations Management
- Stock Control Techniques: computer-controlled stock and resource systems, the Toyota Way philosophy (Just in Time), future trends in stock control
- Project management and operations improvement
- Operations improvement and process leadership
- Operations management and strategy
- Total quality management
- Future opportunities and concerns for operations and organisational strategies