The course consists of the following modules:
- Conflict- understanding and effective management: The theory of conflict, conflict management, approaches to conflict management as developed through practical exercises;
- Negotiation- understanding, needs based approach and effective skills: The experience of negotiation is developed from a negotiators point of view, best practice on negotiation is touched on;
- Alternative Dispute Resolution (ADR) processes: The various ADR processes are unpacked, and a common understanding developed;
- Mediation - understanding and context: A clear focus is provided on mediation- what is it, where it plays a role, advantages and disadvantages, the nature of mediation and where is it best used;
- Mediator Skills: The various skills required to mediate a matter is developed;
- Self- awareness: This critical area appreciates the need for mediators to be more aware of their personality and role in resolving conflict;
- Ethics: Mediator Ethics is developed with a guideline and practical scenarios to ensure that the mindset is one of responsibility.