The course consists of the following modules:
- Defining dispute resolution
- Defining conciliation and an overview of its various models
- Conciliation compared to facilitation, mediation, arbitration and litigation
- Conciliation within a global context
- Conciliation, the Constitution and access to justice
- Conciliation and the legislative framework
- Distinguishing between conflicts and disputes
- Rights verses interests disputes
- Interest verses positions (getting to 'yes' negotiation skills)
- Ethics in conciliation (conflicts of interest, confidentiality, mediator liability)
- Social justice
- Diversity and multiculturalism
- Conducting an effective conciliation process
- Closure of the process
- Drafting certificate and outcome reports
- Drafting settlement agreements, and
- Each participant will be individually coached in the role of conciliator through simulated exercises by an experienced CCMA commissioner.