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01 September 2025  |  24 October 2025

Intercultural Communication and Mentoring in the Workplace

Applications accepted until
18 August 2025
Short Course Coordinator:
Margorie Van schalkwyk
Accreditation:
Certificate of Competence
Course dates
01 September 2025 - 24 October 2025
Applications close
18 August 2025
Overview
This course aims to facilitate understanding of human communication in multicultural settings, with a particular focus on the mass media and/or workplace. Participants learn to come to terms with diversity in South Africa and how to reduce intercultural misunderstandings. Students discuss communication in the context of business and management, including organisational functions and meeting styles, management activities (planning, organising, leading, controlling, interacting), powerful communication, pacing and leading, motivation, conflict management, and mentoring in the workplace.
Duration
8 weeks
Pricing
VAT incl. = R14,700.00

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    The course content addresses the following topics: 

    • The challenges of intercultural communication
    • Principles of communication
    • Basic functions of culture
    • Language use in multilingual contexts
    • Language variation and dialects; dealing with different sociolects
    • Using figurative language in specific contexts
    • Language and culture: co-cultures and language use
    • Cultural diversity in perception
    • Cultural patterns, beliefs, and values: the politeness principle
    • Value dimensions and value orientations
    • Collective vs individual cultures; the importance of in-groups
    • Cross-cultural ideas about power differentials
    • Patterns of thought: verbal processes
    • Non-verbal communication: The cultural implications of action, space, time, and silence
    • Functions: complementing/substituting/regulating verbal communication
    • Organisational communication
    • The concept of organisational culture; institutional interaction
    • Leadership and organisational communication
    • Mediating between cultures
    • Defining intercultural competence: ethics and the validity of difference
    • Potential problems (stereotyping, ethnocentricism, uncertainty reduction)
    • Managing intercultural conflict
    • Cultural translation: methods and strategies
    • Identifying cultural problems and strategies for solving cultural problems (at word level, at sentence/utterance level)
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    • MAP was a great introduction to the commercial side of the business for a health professional like myself. I am now able to identify and leverage synergies between my department and others in the organisation. Because of the diversity and calibre of its students, WBS has helped me increase my network and I have recommended MAP to a number of my colleagues. It was an investment worth more than the rand value of the course – and motivated me to do my MBA!
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