The course consists of the following modules:
- Conflict - understanding and effective management: The theory of conflict, conflict management, approaches to conflict management is developed through practical exercises;
- Negotiation - understanding, needs based approach and effective skills: The experience of negotiation is developed from a negotiators point of view, best practice on negotiation is explored;
- Alternative Dispute Resolution (ADR) processes: The various ADR processes are unpacked, and a common understanding developed;
- Mediation - understanding and context: A clear focus is provided on mediation- what is it, where does it play a role, advantages and disadvantages, the nature of mediation and where is it best used;
- Focusing on the children, including parenting plans, and the children's participation in the mediation process;
- Financial implications of divorce - dealing with issues of maintenance and distribution of assets and liabilities;
- Mediator Skills: The various skills required to mediate a matter is developed;
- Self- awareness: This critical area appreciates the need for mediators to be more aware of their personality and role in resolving conflict;
- Ethics: Mediator Ethics is developed with a guideline and practical scenarios to ensure that the mindset is one of responsibility.