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17 February 2025  | 

Customer Relationship Building (Online: WITS DigitalCampus) 14

Applications for this course are now closed
Short Course Coordinator:
Nozi Letswalo
Accreditation:
Certificate of Competence
Course dates
17 February 2025 -
Applications close
09 February 2025
Overview
Every positive interaction you have with a customer helps build a strong relationship between your business and that customer. The opposite is true if the interaction is less than positive. In fact, the quickest way to lose clients is to interact poorly with them no matter how good your product, they'll take their business elsewhere. The Customer Relationship Building online short course is designed to equip you with the hard and soft skills to build and manage positive relationships with your customers. It will show you how to improve your customers' experience and how to ensure everyone in your organisation prioritises customer relationship building.
Duration
10 Weeks - 5 to 7 hours per week (8 weeks consecutive online lectures, one exam in week 10 )
Format
Asynchronous (no live lecturers), self-paced within 10 weeks
Pricing
VAT Incl. = R17,825.00

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Please complete the following info:

    The course content addresses the following topics:


    • Module 1: Overview of the customer
    • Module 2: Customer journey
    • Module 3: Building a customer-centric organisation
    • Module 4: Leading a customer-centric organisation
    • Module 5: Providing outstanding service
    • Module 6: Customer complaint management
    • Module 7: Measuring customer service
    • Module 8: Improving customer service



    Course reviews

    • MAP was a great introduction to the commercial side of the business for a health professional like myself. I am now able to identify and leverage synergies between my department and others in the organisation. Because of the diversity and calibre of its students, WBS has helped me increase my network and I have recommended MAP to a number of my colleagues. It was an investment worth more than the rand value of the course – and motivated me to do my MBA!
      Pumza Mokgehle
      MAP Part-time
    • Doing NMP with WBS has provided me with the basic and highly valuable skills as I prepare myself for a leadership role within my organisation. The programme had practical examples which I could relate to my real situation at work.
      Kanyile Gwija
      NMP