Customer Relationship Building (Online: WITS DigitalCampus)

Overview

Every positive interaction you have with a customer helps build a strong relationship between your business and that customer. The opposite is true if the interaction is less than positive. In fact, the quickest way to lose clients is to interact poorly with them - no matter how good your product, they'll take their business elsewhere. The Customer Relationship Building online short course is designed to equip you with the hard and soft skills to build and manage positive relationships with your customers. It will show you how to improve your customers' experience and how to ensure everyone in your organisation prioritises customer relationship building. A quality-assured certificate from the University of the Witwatersrand is issued on successful completion.

Duration

10 Weeks

Format

5-7 hours per week (8 weeks consecutive online lectures, one exam in week 10)

Pricing

VAT Incl. = R19,854.00