The course content addresses the following topics:
- Communication theory
- The communication process
- Communication concepts
- Barriers to communication
- Language structures and conventions
- Paragraph conventions
- Grammar and selection of words
- Data presented in a variety of graphical forms
- Graphic information in oral and written communication
- Charts, posters, diagrams, mind - maps, electronic media, flow-charts
- Report writing, memoranda, notice of meetings
- Soft skills in communication
- Emotional intelligence
- Conflict resolution