The course content addresses the following topics:
- The writing process
- Structure of emails, formal letters, memoranda, minutes, proposals, and short reports
- Formatting writing for style and effective presentation
- Audience, context, and purpose in workplace communication
- Analysing, synthesising, and evaluating information in business context
- Subjective and objective language use
- Direct and indirect approaches for communicating negative information
- Identifying and avoiding common writing mistakes
- Speaking tasks in a business context: prepared speech, discussion, business solution/proposal pitch